Refund policy.

Last updated: 29 September 2026

Nivela AutoDimension can be bought in two ways: as a monthly subscription, or as a lifetime license paid once. Either way you can change your mind after paying. This page says exactly how long you have, and how to ask.

1. Subscription: the free trial is your window to change your mind

The subscription starts with a 7-day trial. You install the plugin and use everything, with no feature held back. The first charge only happens when that period ends, if you have not cancelled before then.

Those 7 days are also your window to change your mind. Cancel inside them and nothing is charged. There is no refund to ask for, because there was no payment.

Your card is verified when you subscribe, with a zero or nominal authorisation. That is not a charge and it clears on its own within a few days. If your bank alerts you about it during the trial, that is what it is, and there is nothing to refund.

Once the trial ends, the first charge is already outside that window. The 7 days were the trial itself, and they are over by the time it happens. From there, the way to stop paying is the cancellation in section 2, which stops the charges ahead; it does not refund the one already made.

The lifetime license does not go through any of this: it is a one-time purchase, access starts as soon as payment clears, and its own window to change your mind is in section 3.

2. Subscription: cancel any time

You can cancel whenever you want, through the subscription portal in my account. Cancelling stops the next charges, and your access keeps working until the end of the period you already paid for. There is no penalty, no exit fee and no minimum term.

3. Lifetime license: 7 days to change your mind

The lifetime license is a single payment of USD 69.90, with no trial before it. Payment happens first, so its window to change your mind is counted differently: from the day the payment clears. You have 7 (seven) calendar days from the purchase to ask for the full amount back. You do not need to give a reason.

The subscription puts its free week before the money; the lifetime license puts it after. Practically, those 7 days are your trial, so use them that way: install the plugin, run it on a real project, and decide inside the week rather than at the end of the month.

When the money goes back, the license key stops activating the plugin. That is what undoing a purchase means: the money returns to you and the license returns to us.

After those 7 days the purchase is final, with two exceptions, both in section 4: a defect we cannot fix, and a charge made in error.

What the lifetime license includes, and the 12-month limit on updates and new Revit version support, is set out in section 3 of the terms of use. That limit is not a refund matter: it never stops your key from working.

4. Outside the refund window

On the subscription, this happens as soon as the trial ends and the first charge is made: from then on we do not refund any cycle, current or future. Cancelling (section 2) only stops the ones ahead. On a lifetime license, after the 7 days from purchase, it is final.

Neither of those applies to defects. If the plugin has a problem that prevents you from using it and we cannot fix it within 30 days, you get your money back, whichever way you bought it and however long ago. Write to us first: it is almost always faster to solve the problem than to process a refund.

We also refund, with no argument, charges made in error: a duplicate subscription, a license bought twice, or a charge that went through after a cancellation requested in time.

5. How to ask

Write to contato@nivelabim.com from the same address used for the purchase, or telling us which one it was. There is no form to fill in and no reason to explain.

We reply within 2 business days. Once approved, the refund is issued through Stripe to the same payment method used for the purchase. It usually appears within 5 to 10 business days, but the final timing depends on your bank or card issuer, and it may only show up on the following statement.

6. Returns and exchanges

Not applicable. Nivela AutoDimension is software delivered by download: there is no physical product to return and nothing to exchange. What exists is the refund described above and the subscription cancellation.